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— Legal Framework & Policy

Terms and Conditions

These Terms and Conditions govern the access, purchase, and use of all physical NFC products, dynamic QR solutions, and digital management services provided by Bromaya Digital via bromaya.my within Malaysia.

1. Introduction and Acceptance of Terms

By accessing bromaya.my, purchasing physical smart products, or subscribing to our digital services, you agree to be bound by these Terms and Conditions and our Privacy Policy. If you do not accept these terms, you must refrain from ordering products or using our digital services.

2. Products and Services

Bromaya Digital provides contactless hardware solutions, including Near Field Communication (NFC) cards, stands, and tags, alongside dynamic QR code management systems and professional Google Business Profile optimization services tailored for commercial enterprises and professionals.

3. Product Descriptions and Availability

6. Shipping and Delivery Within Malaysia

We endeavor to display physical product specifications, finishes, and dimensions accurately. However, hardware items remain subject to inventory availability, and technical improvements may result in minor design variations without prior notice.

Physical merchandise is dispatched via reputable third-party courier services across Peninsular Malaysia, Sabah, and Sarawak. Delivery estimates are indicative and subject to regional courier operations and external logistical delays.

4. Pricing and Payments

11. Returns, Refunds and Replacements

All transactions are billed in Malaysian Ringgit (MYR). Payment must be settled in full prior to order manufacturing or dispatch via our approved payment gateways. Applicable sales taxes or delivery surcharges are itemized during checkout.

5. Order Confirmation and Processing

Defective hardware or incorrect dispatches qualify for replacement in compliance with Malaysian consumer protection regulations under the Consumer Protection Act 1999. Custom-printed or activated NFC products are non-refundable unless verified as physically damaged upon arrival [Confirmation Required: Inspection Window].

An electronic order confirmation does not signify our final acceptance of an order. Bromaya Digital reserves the right to decline or cancel orders resulting from pricing errors, suspicious fraud indicators, or inventory constraints.

7. NFC and Dynamic QR Product Activation

9. Dynamic Link Management and Updates

Customers purchase physical NFC hardware prior to service activation. Hardware components operate through secure digital redirection and require initial online configuration before being deployed in public or retail environments.

Each NFC item supports only its designated target function. A WhatsApp NFC unit routes exclusively to WhatsApp destinations, while a Google Review NFC unit links only to Google Review endpoints. Permitted target links may be modified within customer portal restrictions.

8. Customer Self-Activation and Responsibilities

10. Product Compatibility and Device Requirements

Supported NFC products are activated by the customer through our official self-activation portal. Activation strictly requires a valid product serial number and verification of device ownership. You are responsible for safeguarding your portal credentials.

Dynamic redirection and NFC features depend upon active internet connectivity, device hardware compatibility, and third-party mobile operating system support. Bromaya Digital does not warrant functionality on legacy devices lacking NFC hardware.

12. Google Business Profile Management Services

15. Third-Party Platforms and Services

Our management services optimize profile information, photo assets, and review engagement workflows. Bromaya Digital does not guarantee specific search positions, algorithmic map visibility, localized foot traffic, or commercial sales outcomes.

Our solutions integrate with independent external platforms including Google, WhatsApp, Meta, and TikTok. We maintain no operational control over external policy modifications, account bans, API outages, or algorithmic profile suspensions.

13. Customer Responsibilities and Acceptable Use

16. Service Availability and Technical Maintenance

Users must ensure all linked URLs, promotional materials, and business listings are lawful, accurate, and respectful of third-party rights. Pointing NFC chips or dynamic QR codes toward malicious, deceptive, or prohibited content results in immediate account suspension.

Bromaya Digital undertakes scheduled server maintenance and infrastructure upgrades to maintain high system uptime. Occasional temporary interruptions may occur for cloud updates, security patches, or telecommunication network repairs.

14. Intellectual Property Rights

17. Privacy and Personal Data Protection

All trademarks, proprietary portal interfaces, firmware routing scripts, and web designs hosted on bromaya.my are the exclusive intellectual property of Bromaya Digital. Clients retain ownership of their proprietary logos and commercial brand assets.

We process client data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia. Customer contact records and destination URLs are securely retained solely to facilitate order processing, hardware routing, and technical support.